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SmileSet | FAQs

Do I need to provide impressions for my retainers?

What if the retainers don't fit?

Should I use the same customer information as I used on my SmileDirectClub account?

What if I already ordered SmileDirectClub retainers?

Do you ship internationally?

I am concerned about my teeth shifting, can you help?

Do you accept returns?

Do you allow exchanges?

Do you offer aligners?

How Does SmileSet Work?

How do I access the Patient Portal?

What is the Smile Quiz?

Why should I take the Smile Quiz?

How does payment work? Is it secure?

If a refund is issued, how long will it take to process?

How it works

How much do a set of retainers cost?

Are there discounts available for purchasing multiple sets?

Are the retainers FSA/HSA eligible?

Is there a refund policy?

What is your referral program?

Do you offer a subscription?

How much does a single arch retainer cost?

Can you bill my insurance?

How much will aligner treatment cost?

Pricing questions

How long does it take to make the retainers?

What kind of material is used for the retainers?

How often should I replace my retainers?

How do I clean my retainer?

Do you have wear instructions for my retainer?

What can I do if I am having fit issues?

Can you recycle my retainer?

Are retainers BPA free?

How often do I wear my retainers?

What is the difference between aligners and retainers?

Why does my retainer feel thin?

How do the retainers work?

What if I'm not ready to order a new set of retainers yet?

How do retainer subscription orders work?

What forms of payment can I use for a subscription?

How do I update my card for future subscription payments?

Can I modify or cancel a future subscription order?

What do I do if my card fails on a future subscription order?

What do I do if my card is about to expire?

Subscriptions

Retainer questions

Can I bring a guest to my appointment?

Do I need to bring anything to my appointment?

How can I schedule an appointment at a Smile Studio?

How long does a Smile Studio appointment take?

Is there a cost for the 3D scan?

What are the perks of visiting a Smile Studio?

What if I have questions before my appointment?

What if I need to reschedule my appointment?

What is a Smile Studio?

What should I expect at my Smile Studio visit?

Where are the Smile Studio locations?

Where is the Nashville - Green Hills Smile Studio Located?

Where is the Tribeca - NYC Smile Studio located?

Will I get my retainers or aligners the same day?

Where is the Central Park Studio located?

Smile Studios

What does "SmileSet – Powered by SmileDirectClub" mean?

Is SmileSet the same company as SmileDirectClub?

Why did SmileSet acquire SmileDirectClub's technology?

How does this technology enhance my SmileSet experience?

Why can't SmileSet honor SmileDirectClub's commitments?

Will SmileSet honor SmileDirectClub's lifetime smile guarantee?

What technology did SmileSet acquire from SmileDirectClub?

How will this technology enhance my SmileSet experience?

What happened to SmileDirectClub?

What is tele-dentistry?

Are SmileSet products FDA-approved?

How do I stop receiving text messages from SmileSet?

About Us

What are clear aligners?

Do I need to visit a dentist during aligner treatment?

Aligner Questions

Do night guards really work?

How do I care for my night guard?

Night Guard Questions

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