How it works

Do I need to provide impressions for my retainers?

No. We'll use your Smile Direct Club file to create your new retainers, no new impressions needed.

What if the retainers don't fit?

If for some reason your new set of retainers don’t fit, we’ll send out an impression kit free of charge to get the right fit.

Should I use the same customer information as I used on my SmileDirectClub account?

Yes. Please use either the same email address or phone number that you used for your SmileDirectClub account so we can locate your retainer file.

What if I already ordered SmileDirectClub retainers?

We cannot fulfill previous SmileDirectClub retainer orders. SmileSet is unaffiliated with SmileDirectClub and is only working to provide retainers on behalf of SmileDirectClub doctors for their patients using their existing retainer file.

Do you ship internationally?

At this time we only ship within the U.S.

I am concerned about my teeth shifting, can you help?

Thank you for entrusting us with your retainer needs.

Do you accept returns?

If you are dissatisfied with the fit of your clear retainers, or if your needs have changed and you no longer require them, you may return them for a full refund within 30 days of receipt. You can also return your impression kit within 30 days of rec

Do you allow exchanges?

In addition to returns, we offer exchanges. Should you need a new retainer due to an improper fit, we will provide a new impression kit at no cost to you and create a new retainer based on your updated dental impressions. To request an exchange, plea

Do you offer aligners?

Yes! Please follow this link Aligner Treatment to learn more.

How Does SmileSet Work?

SmileSet makes getting dental and orthodontic care easy and personalized. Whether you’re new to orthodontics or need maintenance, we simplify your dental journey. Follow these steps:. Browse our products: Explore our aligners, retainers, night guards

How do I access the Patient Portal?

The link to the personalized SmileSet Patient Portal is conveniently located at the top of our website. Once you've registered for an account, simply log in with your credentials. You can track orders, update or cancel subscriptions, and safely chang

What is the Smile Quiz?

The SmileSet Smile Quiz is a quick and easy way to get personalized dental recommendations. It's based on seven easy questions designed to save you time. The quiz allows you to explore various goals, like whitening your teeth or improving your dental

Why should I take the Smile Quiz?

The SmileSet Smile Quiz helps you make informed dental health decisions and enhances your smile journey. It’s often the first step to take if you’re not sure what you need. Here's what the quiz offers:. Customization: Answer seven questions on your s

How does payment work? Is it secure?

Yes, all payments to SmileSet are fully secure. Whether you use a credit card, PayPal, or another service such as Shop Pay, every payment is encrypted for your peace of mind.

If a refund is issued, how long will it take to process?

SmileSet offers a comprehensive 30-Day Fit Guarantee. If you are unhappy with your retainers you can send them back within the 30 days, and you will receive your refund within 7-10 business days.